PRIVACY POLICY
Last Updated: October 2026
This Privacy Policy describes how Prithviya Collective ("we", "us", "our") collects, uses, stores, shares and protects personal information when you visit our website, purchase products, create an account, contact us or otherwise use our website and related services (collectively, the "Services").
The Prithviya Collective website is powered by Shopdeck, which provides technology and related services that enable us to operate our online store.
By accessing or using our Services, you acknowledge that you have read this Privacy Policy.
- INFORMATION WE COLLECT
When you use our Services, we may collect personal information that you voluntarily provide to us.
This information may include:
• Name
• Mobile number
• Email address
• Billing address
• Shipping or delivery address
• Order details
• Transaction details
• Products purchased or viewed
• Account information
• Customer support communications
• Reviews and feedback
• Other information you choose to provide
When you make a payment, payment-related information may be collected or processed by authorized payment gateways, banks or payment service providers involved in completing your transaction.
Prithviya Collective may receive transaction-related information such as payment status, transaction reference number, payment method and transaction amount.
We do not intend to directly store complete card details, UPI credentials, banking passwords, OTPs or other sensitive payment authentication credentials where such information is handled directly by the applicable payment service provider.
2.INFORMATION COLLECTED AUTOMATICALLY
When you access or use our website, certain technical and usage information may be collected automatically.
This may include:
• IP address
• Device information
• Browser type
• Operating system
• Pages viewed
• Products viewed
• Shopping cart activity
• Date and time of visits
• Website interactions
• Referring pages
• Cookies and similar technology information
This information may be used to operate and secure our website, understand how customers interact with the Services, troubleshoot technical issues and improve the overall shopping experience.
3.HOW WE USE YOUR INFORMATION
We may use personal information for purposes including:
• Processing and fulfilling orders
• Processing and confirming payments
• Arranging shipping and delivery
• Providing order and delivery updates
• Creating and maintaining customer accounts
• Communicating with customers regarding orders
• Responding to questions and customer support requests
• Processing cancellations, returns, refunds or exchanges
• Detecting and preventing fraudulent or unauthorized transactions
• Maintaining website and transaction security
• Improving our website, products and customer experience
• Maintaining accounting, transaction and business records
• Sending service-related communications
• Sending promotional communications where permitted
• Complying with applicable legal, taxation and regulatory requirements
We use personal information for legitimate business purposes and as otherwise permitted or required under applicable law.
4.ORDERS AND PURCHASES
When you place an order through Prithviya Collective, we collect information necessary to process and fulfil your purchase.
This may include your name, mobile number, email address, billing information, delivery address, order details and transaction-related information.
We may use this information to:
• Confirm your order
• Verify and process payment
• Prepare and dispatch products
• Arrange delivery
• Provide tracking and order updates
• Handle cancellations, returns, exchanges and refunds
• Respond to questions regarding your order
• Maintain transaction records
5.PAYMENT INFORMATION
Payments made through the Prithviya Collective website may be processed by third-party payment gateways, banks or other authorized payment service providers.
These providers may collect information necessary to authorize and complete your transaction according to their applicable terms and privacy practices.
Prithviya Collective may receive information relating to the transaction, including:
• Payment status
• Transaction reference number
• Payment method
• Order amount
• Refund status
• Other information necessary for payment reconciliation and customer support
Sensitive payment credentials handled directly by a payment service provider are not intended to be directly stored by Prithviya Collective.
6.SHOPDECK
The Prithviya Collective website is powered by Shopdeck.
Shopdeck provides technology and related services that enable us to operate our online store.
Information submitted through our website may therefore be processed through systems used by Shopdeck where necessary to provide website functionality, process orders, facilitate transactions, provide customer support, maintain security and operate the Services.
Shopdeck's processing of information may also be subject to its applicable terms, policies and arrangements with Prithviya Collective.
7.SHIPPING AND DELIVERY
To fulfil customer orders, we may provide necessary information to courier, shipping, logistics and delivery service providers.
Information shared for delivery purposes may include:
• Customer name
• Mobile number
• Delivery address
• Order details
• Delivery instructions
• Other information reasonably necessary to complete delivery
We intend to provide delivery partners only with information reasonably necessary to fulfil and manage the applicable order.
8.SERVICE PROVIDERS
We may use third-party service providers to operate our business and provide the Services.
These may include:
• Shopdeck
• Payment gateways and payment service providers
• Banks and financial institutions involved in transactions
• Courier and logistics providers
• Communication service providers
• Customer support providers
• Website and technology service providers
• Analytics providers
• Fraud-prevention and security service providers
• Professional advisers and other business service providers
These parties may receive or process information where reasonably necessary to provide their respective services.
9,COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies and similar technologies.
Cookies are small data files that may be stored on your device or browser.
Cookies and similar technologies may be used to:
• Keep the website functioning correctly
• Maintain shopping cart information
• Remember customer preferences
• Understand website usage
• Improve website performance
• Maintain website security
• Analyze customer interactions
• Measure the effectiveness of website features or marketing activities
You may be able to manage or disable certain cookies through your browser settings.
Disabling certain cookies may affect the functionality or availability of some parts of the website.
10.MARKETING COMMUNICATIONS
Where permitted under applicable law, we may use your contact information to send information regarding Prithviya Collective products, promotions, offers and other updates.
You may opt out of promotional communications using an unsubscribe or opt-out mechanism provided in the relevant communication, where available.
Even after opting out of promotional communications, you may continue to receive transactional or service-related communications such as:
• Order confirmations
• Payment confirmations
• Shipping updates
• Delivery information
• Cancellation information
• Refund updates
• Customer support communications
11.HOW WE SHARE YOUR INFORMATION
Prithviya Collective does not sell or rent customer personal information as part of its ordinary business operations.
We may share personal information where reasonably necessary with service providers involved in operating our Services.
This may include:
• Shopdeck
• Payment service providers
• Banks involved in processing transactions
• Courier and logistics providers
• Communication providers
• Technology service providers
• Fraud-prevention and security providers
• Professional advisers
Information may also be disclosed where reasonably necessary:
• To comply with applicable law
• To respond to a lawful request from an authorized authority
• To enforce our Terms of Service or other policies
• To investigate suspected fraud or misuse
• To protect Prithviya Collective, our customers or other persons from security threats
• In connection with a lawful restructuring, acquisition, merger, sale or transfer of the business, subject to applicable requirements
12.DATA RETENTION
We may retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected.
The applicable retention period may depend on:
• Order and transaction requirements
• Customer support requirements
• Accounting requirements
• Taxation requirements
• Fraud-prevention requirements
• Dispute-resolution requirements
• Applicable legal or regulatory requirements
When personal information is no longer reasonably required, we may delete, anonymize or otherwise appropriately dispose of the information in accordance with applicable requirements.
13.DATA SECURITY
We take reasonable administrative, organizational and technical measures designed to protect personal information against unauthorized access, misuse, loss, alteration or disclosure.
However, no website, electronic transmission or electronic storage system can be guaranteed to be completely secure.
Customers are responsible for maintaining the confidentiality of their account credentials.
Customers should never disclose passwords, OTPs, PINs or other sensitive authentication information to unauthorized persons.
14.YOUR RIGHTS AND CHOICES
Subject to applicable law, you may have certain rights and choices regarding personal information relating to you.
Depending on the circumstances, these may include:
• Requesting access to certain personal information
• Requesting correction of inaccurate information
• Requesting updating of incomplete information
• Requesting deletion of information where applicable
• Withdrawing consent where processing is based on consent
• Opting out of certain promotional communications
• Raising a complaint or grievance regarding the handling of your information
We may need to verify your identity before processing certain privacy-related requests.
Certain information may continue to be retained where reasonably necessary for legal, taxation, accounting, transaction, fraud-prevention or dispute-resolution purposes.
15.CHILDREN'S PRIVACY
Our Services are intended for persons legally capable of entering into transactions or persons using the Services with appropriate involvement or authorization from a parent or legal guardian.
We do not knowingly seek to collect personal information from children in circumstances where such collection would not be permitted under applicable law.
If you believe that personal information relating to a child has been provided to us inappropriately, please contact us.
16.THIRD-PARTY LINKS
Our website may contain links to websites, applications or services operated by third parties.
Prithviya Collective does not control the privacy, security or data-handling practices of independent third-party websites or services.
We recommend reviewing the applicable privacy policy before providing personal information through a third-party website or service.
17,FRAUD PREVENTION AND SECURITY
We may process information relating to orders, transactions, devices and website activity to identify, investigate and prevent suspected fraud, unauthorized transactions, misuse or security threats.
Where reasonably necessary, relevant information may be shared with payment service providers, financial institutions, technology providers, delivery providers or lawful authorities for fraud-prevention and security purposes.
18.LEGAL AND REGULATORY COMPLIANCE
We may collect, use, retain or disclose information where reasonably necessary to comply with applicable laws, regulations, taxation requirements, court orders, lawful government requests or other legal obligations.
We may maintain appropriate business and transaction records for accounting, taxation, fraud prevention, dispute resolution and regulatory compliance.
19.CHANGES TO THIS PRIVACY POLICY
Prithviya Collective may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technology or applicable requirements.
The updated Privacy Policy may be published on our website with a revised "Last Updated" date.
Where required under applicable law, we may provide additional notice regarding material changes.
20.CONTACT AND GRIEVANCE INFORMATION
If you have questions, concerns, complaints or requests regarding this Privacy Policy or the handling of your personal information, you may contact Prithviya Collective using the following business details:
Business Name: Prithviya Collective
Address:
A 1405, Princeton A Wing, 14
Patilpada
Hiranandani Estate Road, G B Road
Thane, Maharashtra
GSTIN: 27AJXPK0889R1ZV
Website Technology/Platform: Shopdeck
21.CONSENT AND ACKNOWLEDGEMENT
By providing personal information through the Services, you acknowledge that your information may be collected and processed for the purposes described in this Privacy Policy, subject to applicable law.
Where specific consent is required under applicable law, appropriate consent may be obtained before the relevant processing takes place.
Your use of the Prithviya Collective website is also subject to our Terms of Service, Refund Policy and other applicable policies displayed on the website.